The launch of a new game is always an exciting and anticipated event, but it can also be a time of unexpected challenges and setbacks. The Ethyrial team recently experienced such challenges during the launch of their new game, Ethyrial: Echoes of Yore. From login issues to game-breaking bugs, and even the surprise of duplicate transactions, the team has been working hard to address these issues and make things right.
First and foremost, the team has made it their top priority to refund all the mistaken “double charges” made for new subscribers due to a technical issue on their end. This is a clear indication of their commitment to their players and their desire to make things right.
In addition to the refunds, the team has announced that they will be doing a full server reset on May 12th, essentially restarting the game. This will give players a fresh start and allow the team to address any remaining issues. To make up for the time lost between launch and May 12th, all active subscribers will receive two weeks of game-time on their account. Additionally, players will receive a special cosmetic item as a token of appreciation for surviving the launch.